Refund policy

Return Eligibility

  • Items must be returned unused, undamaged, and kept in original packaging with all labels intact. Used, damaged, incomplete products are not eligible for refund.
  • Clearance, final-sale goods cannot be returned or exchanged.

Return Procedure

  1. Send an email to rheaeulalie7192@outlook.com with your order number and the reason for return. Please wait for our official return authorization before sending items back. Unauthorized returns will not be accepted.
  2. Buyers are responsible for return shipping costs unless the issue is caused by our error (defective products, wrong item delivery).
  3. We will inspect returned goods after arrival. Approved refunds will be issued to your original payment method within 5–7 business days. Please allow additional processing time for banks.

Damaged or Defective Goods

If you receive broken or defective products, please contact us within 7 days after delivery and attach clear photos of the item and outer package. We will resolve the issue via partial refund, full refund or product replacement.

Important Notice for EU Customers

Customers residing in the European Union hold the statutory 14-day withdrawal right under local consumer protection law, which will not be overridden by our 30-day trial policy.
Original shipping fees paid at checkout are non-refundable.